Cover Story

Interlocking Pieces

Aug 1, 2008 12:00 PM, By Lynnette Luna

Folk-singing legend Bob Dylan once mused, four decades ago, that the times, they are a-changin'. That's still true today, and no more so than within America's...

Features

The Great Myth

Aug 1, 2008 12:00 PM, By Merrill Douglas

They say they're just doing their jobs, but for public-safety telecommunications professionals, those jobs demand extraordinary dedication, discipline...

Minneapolis PSAP takes call center award

Aug 1, 2008 12:00 PM, By Merrill Douglas

In the two hours after the I-35W bridge in Minneapolis collapsed on Aug. 1, 2007, the Minneapolis Emergency Communications Center (MECC) fielded about...

Out with the old, in with the new

Aug 1, 2008 12:00 PM, By James Careless

For the past three years, the National Emergency Number Association's Next Generation Partner Program has been working to pave the way for next-generation...

A Different Way

Aug 1, 2008 12:00 PM, By Donny Jackson

In a move that was a surprise to many, AT&T vice president of federal relations Brian Fontes in May decided to leave the corporate world to become the...

Letter from the Editor

Fontes has the right idea

Aug 1, 2008 12:00 PM, Glenn Bischoff, glenn.bischoff@penton.com

Back in April, the San Francisco Chronicle reported on a 78-year-old man whose wife called 911 when he had serious trouble breathing. The ambulance arrived...