Nov 1, 2005 12:00 AM

AT&T has submitted a proposal known as Heartbeat to the FCC that the company said is designed to help ensure that even nomadic customers of its CallVantage voice-over-IP service have updated address information when making 911 calls.

To date, most VoIP providers simply have told customers to manually register their new location when they move their VoIP phone, but the customers frequently fail to do so. AT&T's solution also requires a manual registration, but the customer must update the information prior to making a call after unplugging the phone. Until this registration is done, the CallVantage customer would not be able to make a non-emergency call. However, the system cannot ensure that the address submitted is accurate.

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